Bank of America (with Drive-thru ATM) Columbia Pike, Silver Spring, Maryland

Bank of America (with Drive-thru ATM) Reviews

1.4 stars based on 65 reviews

Featured Comments:

• T

  TMac inDC

  5.0

  We had a very nice experience working with Manager Christian Moreno who helped my elderly parents adjust their accounts. He was patient, kind and thorough. I really appreciated his help and guidance.

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  Response from the owner

  Hello Thanks for letting us know how helpful Christian was during your financial center visit with your parents. We appreciate you taking the time to let us know what we’re doing well. ^susan

• L

  Lavon Short

  1.0

  Shockingly unprofessional. Worst customer service I have ever encountered. I just opened an account online but I will be closing it immediately after my in person experience.

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  Response from the owner

  Hi Lavone. We are disappointed to hear this and we'd like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank You. susan

• h

  herberth d

  1.0

  Please better train a person called yessi, she has a very arrogant and rude attitude, she does not adequately inform about the procedure of a check cashing and deposits and she did not even offer any solution option other than that when I was about to leave the premises she started to say sarcasm saying "have a good day" two times intentionally or perhaps seek to escalate the situation, what kind of person in a bank does that? . Minutes later I returned to the bank to looking for assistance. Moments later One of the managers approached me and I asked him for help and he gladly attended me Even before the manager asked Mrs. Yessi to help me solve the problem, Mrs. Yessi tried to make me look bad in front of the manager, that is not done, and I repeated to her again that she should have informed me properly, in the end thanks to the Manager that he if he knew how to handle the situation solved the problem. If mrs. Yessi does not like the work that please Please recommend that she treat the client better or that she seek better training for the position she holds at the bank due her intolerant character. On the other hand, one of the managers attended me very courteously, he was very understanding and acted quickly to solve a problem, the bank needs more people as well as him.

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