Bank of America (with Drive-thru ATM) W High St, Somerville, New Jersey

Bank of America (with Drive-thru ATM) Reviews

2.9 stars based on 20 reviews

Featured Comments:

• J

  J S

  5.0

  The facility here is always clean with hand sanitizers everywhere. Lines move pretty quick and everyone has a positive attitude asking how can they help and was everything okay. Great location!

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  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^ ines

• S

  Stephanie P

  1.0

  I wish there were 0 stars. This place really disappointed me Arcelis the Vice President of this BOA location didn't fail to disappoint. I came to this location to get 1 piece of paper notarized. She looked at the paper, read it, stated it was good, we just need to make sure the paper was filled out. She had a messenger come back and forth telling us what she wanted us to do before she can think about notarizing it. We then filled out the paper in a rush as if the world was ending and then I handed it back to the messenger (or, the person walking the whole floor?) Not sure what her title was. After 30-45 minutes of waiting she ended up not notarizing the paper....... All I asked for was inform us of what you needed (in this case, the person that needed to sign with me did not bank with BOA), out of courtesy, when she looked at the paper Arcelis could've AT LEAST ask us "Does, your mom (the person who needed to sign the paper) bank with us?" Instead, her snobby-ness took over and didn't even want to speak with us. Hence, why she was sending the messenger back and forth...... Arcelis, once again, if you had the time and energy to speak with your messenger why couldn't you take the 3 second out of your day to speak with US. TERRIBLE..... Makes me want to close all of my account and bank somewhere else. I've been with BOA for 7 years and it's disappointing a vice president can act like this towards their customers.. Wow, you move up in rank and act like you don't care anymore? Terrible.

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  Response from the owner

  Hi, Stephanie. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• A

  Anthony Guzman

  1.0

  Aretha was very rude. I did not have a good experience at this bank. Hopefully the other employees are kinder and at least act like the want to help the customer.

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  Response from the owner

  We apologize for the experience and appreciate your feedback. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^alex

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