Bank of America (with Drive-thru ATM) Northwest Hwy, Garland, Texas

Bank of America (with Drive-thru ATM) Reviews

2.1 stars based on 60 reviews

Featured Comments:

• M

  Mama Luv

  5.0

  I don't understand why the ratings are so low for this BofA?? All I know is my experience there was nothing but amazing! I went there for notary service and Diego Ramirez was so helpful, kind, and professional. He went above and beyond to help me and make sure everything was done accurately! Thanks again for all that you do.

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  Response from the owner

  Hello. Thanks for letting us know how helpful Diego was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• s

  sherita71 R

  1.0

  Awful customer service!!!! There were 7 people in line in the lobby with only one person taking care of them. There were 6 staff members but no one opened another window to assist. This is awful and a great way to deter customers.

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  Response from the owner

  Hi, Sherita. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• S

  Sandra Smith

  1.0

  So, DART ticket machine at the train station ate my $5, so they mailed me a check for the $5. They use Bank of America. So, I went to this location trying to cash the check.... they wanted to charge me $8 to cash a $5 check since I do not have an account with them!! Yes, you read that right $8 to cash a $5 check!! Where and how does that even begin to be logical!?!? Come on BOA it wouldnt hurt your pocket to waive a $8 fee! Obviously I need the $5 or I wouldnt be here throwing a fit! Heartless! Its your own check! Solution was to open an account, I would NEVER bank with a bank who would do this! Since I am currently unemployed, opening an account would hurt more than help! It would not be beneficial for me or for BOA! But they dont care! I am out of gas living in my car in the cold with a useless$5 check! But as long as they are nice comfy and warm over $8 Disgusted!

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  Response from the owner

  Hi, Sandra. We are sorry to hear your disappointment. Only those who aren’t BofA customers will be charged the fee. Ways to avoid the fee include becoming a BofA customer, receiving payment electronically or using your current bank. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

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