Bank of America (with Drive-thru ATM) Stafford Market Pl, Stafford, Virginia

Bank of America (with Drive-thru ATM) Reviews

3.8 stars based on 22 reviews

Featured Comments:

• r

  rodney conover

  5.0

  Today my daughter and I were helped by Crystal. To be honest with you I didn't know people like her still existed. She was definitely there to make us feel comfortable and gave us all the info we needed without us having to question things. I will definitely go back to this location and prefer to be helped by Crystal.

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  Response from the owner

  Hi Rodney, Thanks for letting us know how helpful Crystal was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well.^sam

• a

  alm her

  1.0

  We there with wife and 2 toddlers ( 2 years and 15 months old ) to notorize our change name applications. Our appt was 11:30am, and we went to the office of the notary lady around 12pm because she was with someone. As a lot of people know, changing the name of your child, the application has 2 parts ; first part filled by the applicant ( myself, the father ) and a second part if there is a person who join the application and in our case it was my wife and mom of the minors. After 5mn checking our 2 application papers and our 2 driver licenses, she said she needs to see her manager ; why a notary will need to see his/her manager for checking 2 driver licenses and 2 papers of applications....... 10mn later, she came back saying she can't sign and notorize our applications because THE MINORS ARE NOT THE APPLICANTS !....Even worse, she told us she can notorize the second part ; my wife part, but not the first part . It was like she was recognizing that my wife was their mom but not me as their father. That was the most ridiculous thing I never heard. We drove less than one mile and went to MAIL AND MORE, we signed, was notorized by a lady who has more than 15 years of experience and everything was done in less than 10mn... That branch of BOA, they wasted our time.

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  Response from the owner

  Hello. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^tasha

• m

  m A

  1.0

  Avoid the hard time of filing the information several times to get it right and smooth from the first time .

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  Response from the owner

  Hi. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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