Bank of America (with Drive-thru ATM) Romeo Plank Rd, Macomb, Michigan

Bank of America (with Drive-thru ATM) Reviews

2.4 stars based on 16 reviews

Featured Comments:

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  David Lesinski

  5.0

  I had a wonderful experience and was able to be accommodated with a last minute request. Irena was extremely friendly, polite, prompt and accommodating of my request and made something possible that was not at other locations. While not always the case during COVID times, where lines are long and pleasantries are often forgotten, Irena was able to make my day a little better and easier. Though they could still use more tellers to make lines shorter.

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  Eric Shepard

  1.0

  Everytime I call any of the number, the 1800 number or each store, I'm constantly hung up on without even connecting. The very rare time I do get through, the prompts aren't what they say they are. It's beyond frustrating when trying to fix an issue or get a loan. They collect so much money and yet can't even have a working phone system.

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  Response from the owner

  Hi Eric. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

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  onionknight44

  1.0

  Phone prompts are not helpful for contacting customer service representatives or for sending authorization codes to phone over email nexus the email wasn't coming through. Customer service ignored issues presented until a supervisor was asked for and then suddenly after about 8 minutes of asking for a text authorization code and only getting told that he was sending an email, he finally asked if we would like to receive a text with the authorization code. Before that he interrupted multiple times to give answers for problems we weren't asking about and kept trying to have us go to Microsoft to fix an outlook problem. It felt as if he didn't want to do anything about helping us receive a text and just wanted to make us do extra work so he wouldn't have to (by the way, the account is set to send text authorization over email to begin with). Absolutely awful service from the New York office

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  Response from the owner

  We value your business and are sorry for your recent experience. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

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