Bank of America (with Drive-thru ATM) N Greenwood Ave, Park Ridge, Illinois

Bank of America (with Drive-thru ATM) Reviews

2.1 stars based on 13 reviews

Featured Comments:

• F

  Furqan Mohd

  5.0

  Yesterday I went to open an account in this branch. Thumbs up Ekta patel she was good in that. Boom next time whenever I have any problem. I'm gonna contact to ekta. The way of customer service is just smooth.

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  Response from the owner

  Hi Furqan, Thanks for letting us know how helpful Ekta was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^sam

• R

  Ricardo Aquino

  1.0

  I felt humiliated here. I made my first visit two months ago cause I wanted information to open an account. Sara was amazingly kind and we talked a lot about my profile and what fits on my needs. I was also introduced to the manager cause I planned open with a big amount. They were nice then. They also offered me a credit card. I came back ready today and Sara was not there. A woman came to me, I explain that I was ready and that I already agreed with someone and she told me she have to ask someone else availability. Everything looked normal but instead she came back and asked for proof of residency, I told her I was legal and that I already checked my profile with Sara and I gave my receive with my address. She said we could not open any account. Cause is just for residents and that was not enough proof. If that is i will take it, but don't make me fool telling me yes one day and then NO weeks later. I have to say am legal and I mentioned clearly what I could bring and not last time I was there. Last time they said I was ready to open my account. Now me and my money were rejected. The worst was when I said I would check another Bank, an ironic "hope you can" made me feel very humiliated ...BOA could be anything but diversity and empathy. Anything you can reply to this is public relations speech. Hopefully the manager who was giving me a welcome two months ago read this.

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  Response from the owner

  Hi, Ricardo. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• P

  Panika Jirapanuphol

  1.0

  Useless. Cannot resolve an issue. They told me to use Erica and I ended up talking to the Customer rep my self.

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  Response from the owner

  Hello, if you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

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