Bank of America (with Drive-thru ATM) N Collins St, Arlington, Texas

Bank of America (with Drive-thru ATM) Reviews

2.2 stars based on 82 reviews

Featured Comments:

• F

  Francisco Leung

  4.0

  We came to get an insurance check endorsed because our mortgage is with BoA. There is a clerk at a small counter in the middle of the lobby (not the bank tellers) and she was able to process our request right on her computer. The whole process took about 10 minutes. She was very nice and helpful.

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  Response from the owner

  Hi Francisco. Thanks for letting us know how helpful the financial center associate was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. have a nice and safe day. ^susan

• C

  Chris Terrell

  1.0

  Rude staff that refuse to follow legal processes based on their mood. Extremely unprofessional.

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  Response from the owner

  Excellent! Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^jan

• E

  Emma Johnson

  1.0

  Please put someone by the door who fully understands what business you are trying to have done at the bank. I felt that I was explaining myself to a child with 0 knowledge of business banking processes. And why is the phone at this location never answered? Definitely wasted energy and time going to the location because no one answered the phone, then was greeted by someone who had absolutely no idea what was going on.

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  Response from the owner

  Hi Emma. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

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