Bank of America Financial Center State Hwy, Grand Prairie, Texas

Bank of America Financial Center Reviews

3.2 stars based on 49 reviews

Featured Comments:

• M

  Mike Hamelin

  4.0

  always helpful, they have got me through several banking needs over the years. I like that they have a front person who greets you to determine what your needs are, so you don't have to wait unnecessarily in a teller line.

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  Response from the owner

  Hello Mike. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^mark

• R

  Rosa Vega

  1.0

  I took my dad today to this branch because his debit card is blocked, he didnt want to call customer service because they were very rude to him a couple years ago. There was a banker helping someone alse so we waited until the banker was done and we approached the desk, he started to do something else and few minutes later he finally acknowledge we were in front of him and ask me to wait and went to talk with another customer, while I was waiting another banker came and ask me if I had any questions and if I had already spoke to the other banker I told him the banker told me to wait and that my dad needed help with unlocking his debit card and a travel notification he immediately give me a business card and told me to call customer service, I told him my dad didnt want to call due to his bad experience and in the past his debit card was unblocked there at the branch he said he couldn't do it because he was not even able to see the debit card if it was blocked, I knew he was just being lazy and didn't want to help us. I have a relative who works for another bank of america branch (unfortunately not close to us) I ask him if the process to unblock debit cards had change he told me nope. So as soon as my dad gets back from his trip he will close his business account and go somewhere else with better customer service.

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  Response from the owner

  Hi, Rose. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• A

  Ap Motors

  1.0

  the current manager is always in a bad mood and shows very little interest in the Latino community. This is the third time that I have been denied the Notary service offered by Bank of America. being that in the 9 years that I have been with them and in that Town it is the first time that I feel discriminated against and I will be thinking very seriously about closing my account and looking for another Bank.

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  Response from the owner

  Thanks for sharing this feedback about your experience. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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