Bank of America (with Drive-thru ATM) Colonial Ave, Norfolk, Virginia

Bank of America (with Drive-thru ATM) Reviews

2.1 stars based on 36 reviews

Featured Comments:

• M

  Michael Glenn

  5.0

  Just opened multiple business accounts at BOA banking center on Colonial Ave in Norfolk. Was greeted by Samantha (Sam) Soupene, Relationship Banker, who walked my partner and me through the complicated process of opening these accounts. Sam took the time to explain all of the features and benefits of the DDA options and made sure we chose the option the best fit our current needs and let us know we could make changes whenever needed. Sam and the Manager both guided us through the process in a very professional and warm manner. I had not stopped in that center for more the 30 years because I didn't want to feel like a "number" at a large bank. We could immediately tell Sam genuinely enjoys her position, listens well and looks to provide solutions for her customers. She was very professional and we never felt rushed even though there we others waiting. I also want to also commend the center Manager for stepping in when the bank's system wasn't working properly and manually completing forms for us to execute. Her experience was also very helpful Customers return for more business and recommend others to that business when there is excellent service and that's what we experienced with Sam and her Manager today.

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  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• A

  Anais Janotta

  1.0

  This is one of the costumer service I have been . No good with disability people after what happened to my boyfriend.

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  Response from the owner

  Hello, we’d like to learn more about what happened. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• C

  Caroline Simmons

  1.0

  Always closed inside and now they've taken the entire back lot and voted it so only their business can park there. Even though the inside in never open. Selfish and entitled owners

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  Response from the owner

  Hi Caroline, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. Also, some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. If you have any questions or an account related inquiry you need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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