Bank of America (with Drive-thru ATM) Del Mar Heights Rd, San Diego, California

Bank of America (with Drive-thru ATM) Reviews

3.0 stars based on 18 reviews

Featured Comments:

• L

  Linda Dominguez

  5.0

  Excellent customer service! I wish I remembered my teller’s name. He was so nice and helpful! I will be returning.

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  Response from the owner

  Hi Linda. Thanks for letting us know how helpful the associate was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^teresa

• J

  John Steinberg

  1.0

  Jorge Valenzuela (the market manager of this Bank of America and other nearby branches) had at least 3 different employees test positive for Covid-19 at his Rancho Encinitas branch during this pandemic and each time Jorge attempted to keep the Encinitas branch open for as long as possible without notifying customers of the infections until the bank’s safety department shut it down to reduce exposure. This is unacceptable behavior and violates every health and safety code there is. Get this guy removed from his position.

• V

  Valerie Gaurano

  1.0

  The manager, Jonathan, refused to make an exception for me to deposit checks from family and guests from my mother's burial dated less than 1 year and greater than 6 months into the acct where I was her POA, an acct she had for many years. Dealing with our grief and taking care of estate issues put opening all sympathy cards on the back burner, not to mention COVID. He kept on saying that there are exceptions, and I was hoping that he would make an exception from a place of compassion rather from a guideline he was stating. A guideline, not a law. Instead of him taking the time to" listen" and "show fierce compassion" he lacked empathy and obviously had made up his mind that Bank of America stands with the letter of the law rather than the compassion of the law. Even the teller that initially handled my situation was so unaffected. This branch lacks so many human qualities especially during difficult times. I will be closing the other account I have with Bank of America.

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  Response from the owner

  Hi Valerie. Our deepest condolences for your loss. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

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