Bank of America (with Drive-thru ATM) E Warner Rd, Tempe, Arizona

Bank of America (with Drive-thru ATM) Reviews

2.0 stars based on 36 reviews

Featured Comments:

• S

  Shirley G.

  4.0

  I've had good service at this bank. Yet, I would like to know why it's been closed for 2 weeks. I have to open another checking account and have had to go to another B of A. What gives?

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  Response from the owner

  Hi Shirley. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at adjusted hours. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^teresa

• M

  Magenta 369

  1.0

  My mother, a customer of over 40 years, went to deposit a check on April 25 at 4 pm. She came prepared and walked past the table where people write out their deposit slips to get to the banking line. A woman came up behind her and said that was her place in line and my mom told her that she wasn't there when she walked up. The woman proceeded to berate and threaten my elderly mother, continuously saying, "Do you want to take this outside?!" My mother just motioned to her to go ahead to avoid more problems. Now, this woman and her friend are continuing to intimidate my mother to the point where they threaten to shoot her. "It's reasons like this that people get shot!" said the first one to her friend. The two bully customers wouldn't let up and my mom finally just told them, "You got what you wanted." The fact that this happened and no one at the bank, no security, no teller, and no management even considered the safety of a long-term, senior customer is atrocious! This incident should be investigated by the bank and these two women should (at the very least) be banned from this branch if not all of B of A.

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  Response from the owner

  I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^ines

• s

  samuel john

  1.0

  Didn’t acknowledge me after walking in and waiting for almost 5 minutes, couldn’t care to have anyone available? I don’t know 🤷🏼‍♀️ terrible first experience sadly as a business that banks with BOA. Thankfully I have the Lending Club which has amazing over the phone customer support. BOA phone customer support is also terrible, now I know they’re terrible in person too 😁

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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