Bank of America (with Drive-thru ATM) Irvine Ave, Newport Beach, California

Bank of America (with Drive-thru ATM) Reviews

3.2 stars based on 12 reviews

Featured Comments:

• J

  Joe O

  5.0

  Alex Valencia went above and beyond, fixed everything for me He is a great guy and an asset to BoA

• m

  michael whittier

  1.0

  Tried using the ATMs out front for a deposit but I had too many bills (says it can accept 75 individual bills, but maxed out after 22) so I went to walk inside to deposit with a teller. As I was walking up I saw a teller run up to lock the door right before I got there. It was a couple mins before closing so I get that they were in a hurry to leave, but locking a customer out during business hours without even apologizing is a bad look.

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  Response from the owner

  Hi Michael, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^sam

• N

  Naveed Anwar

  1.0

  This location makes changes and adds rules that makes absolutely no sense. I open my business account through this location and wasn’t from two weeks back when I brought him some cash that they are no longer able to count my money through the machines same behind every teller location. The implemented this new rule only at this location just so you all know and nowhere else. Supposedly this something to do mid-counting on the machines. Why have tellers who can’t help them! What’s the purposes for having them if I have to count my cash and knowing how much it is, so that tellers don’t make mistakes. Sounds like this location needs some serious training on customer service!

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  Response from the owner

  Hello Naveed. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^susan

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