Bank of America (with Drive-thru ATM) Lemmon Dr, Reno, Nevada

Bank of America (with Drive-thru ATM) Reviews

2.6 stars based on 23 reviews

Featured Comments:

• S

  Suz H

  5.0

  I give new manager Joyce 5 stars because she goes above and beyond to help a customer! Before Joyce came to this branch, I never wanted to go there (management were very Rude and Lazy), I only went to the one on Mill by GSR that is because of Joyce and now transferred with another young lady? to our brach here who is also 👍

  ---

  Response from the owner

  Hi Suz, thanks so much for letting us know how helpful Joyce was during your financial center visit. We appreciate you taking the time to let us know how we're doing and look forward to continuously providing you with the exceptional service you deserve! If you happen to need assistance in the future, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• M

  Michael Ebert

  1.0

  Is there a reason that any time I need something from a Bank of America, I am always referred to the "7th and McCarren" one? They have no notary, they have no one here who knows anything about estate services.

  ---

  Response from the owner

  Hi Michael. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• r

  rankpossum

  1.0

  Bank closes early now at 4. I made it here before they closed. Im now waiting in line. Its 4:05. The line is all the way around the lobby and back to the door. There is one window open with one girl trying to help the customers. Two guys are standing around. One at the front door with his hands in his pockets, and the other just standing and watching the one girl actually working. This bank has 6 windows. They never open more than one. What a terrible bank with the laziest manager I've ever seen. Just standing around getting paid when there are customers to help. I came back a year later. It's just as bad, or even worse. I wish I could give them negative stars. One star is too many. The internet says they are open. The door on the building says they are open. But its closed. The doors are locked. I guess the lazy workers that couldn't be bothered to open more than one window, now they can't be bothered to unlock the front door and do their jobs. They didn't even put up a sign saying they are closed. Just hours on the door saying they should be open right now.rating minus 3 stars.

  ---

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

More reviews (20)