Bank of America (with Drive-thru services) Glade Rd, Colleyville, Texas

Bank of America (with Drive-thru services) Reviews

2.3 stars based on 32 reviews

Featured Comments:

• V

  Vickie Ikner

  5.0

  Had some questions and the branch Manager Miep was very courteous and helpful!

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  Response from the owner

  Hi Vickie. Thanks for letting us know how helpful Diep was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• A

  Allison Hamilton

  1.0

  I've been a customer of Boa for 14 years... I was at the location trying to deposit/cash a check from my insurance. Why? My car was stolen and totaled! I received a check for a large amount to buy a car... The teller there made me feel like I was a poor minority because she wouldn't cash it. Yet, I have always cashed a check and even pulled out thousands at one time. I was discriminated and called the Boa customer service line and they let me know that someone flagged my account that's why. Now I have to wait two weeks to get a car and drive around in my other car until then. The lady was like 50 to 69 with brunette hair and super skinny. I don't recommend this bank location because I shouldn't be treated like a criminal or a suspicious person when I am trying to deposit a check into my own account.

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  Response from the owner

  Hello Allison. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• D

  Daisy Lopez

  2.0

  We have been a BOA customer for years! The drive-thru is always closed and we have to go inside and wait in line. We only come to this location to make a deposit and because it’s close by. Mina is very unprofessional upon greeting us and unpleasant with customers. She does not greet you professionally and rolls her eyes. When customers come in and she asks them why they are coming in she mumbles underneath her breathe and tells you to stand in line instead of helping. Victoria is always nice and helpful which is why I’m giving 2 stars. ⭐️ If you are looking for a bank please do not go here unless you go directly to Victoria. BOA if you do not want to lose our business please hire professional employees and speak with your employee about her attitude. Thank you!

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  Response from the owner

  Hi Daisy. We apologize for the experience and appreciate your feedback. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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