Bank of America (with Drive-thru services) Oswego Rd, Liverpool, New York

Bank of America (with Drive-thru services) Reviews

2.7 stars based on 13 reviews

Featured Comments:

• D

  Donna Ancillotti

  5.0

  Went to the bayberry location this morning. Excellent customer service! I so appreciated the time and effort both ladies put in to help my son with an old account. And the young man who also works there was must really enjoy his work. He was singing to the music! Really made for a stellar experience. Thank you!

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  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America, Donna. We value having you as a client.

• R

  Richard Isaacs

  1.0

  Open...closed...Open...closed...closed...closed...closed...Time to find a new bank.

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  Response from the owner

  Hi Richard, we are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. If you need additional help with your account, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• N

  Nicholas

  1.0

  Ordered euro money and said to pick up 2-3 business days. I get a phone call to pick up money on 2nd business day. I go to pick up money and it’s closed then go the next day and closed again. There was sign posted on door saying closed sorry for inconvenience. I was already leaving to Europe and never got my euros. It’s happened multiple weeks. Don’t waste your time find another bank that’s open Monday-Friday.

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  Response from the owner

  Hi, Nicholas. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

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