Bank of America (with Drive-thru services) Bruce B Downs Blvd, Wesley Chapel, Florida

Bank of America (with Drive-thru services) Reviews

2.2 stars based on 42 reviews

Featured Comments:

• T

  Tania Marcel

  5.0

  Always have been very well served at this branch, today I had to send a wire but didn't know how to make an appointment via the web, was received by Corey who's always at the helm and watching the changing winds, he told me I would need to wait which was quite normal as there were many appointments and one officer was missing. As soon as the line for the cashiers went null, he asked Jasmine to change position and put on her other hat and she help me with my wire. It seem to me that Corey doesn't let anything escape his attention to the different movements in the branch and takes action as soon as warranted. I believe Jasmine one day will take Corey's job once he's promoted to a higher position. GOOD JOB

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  Response from the owner

  Hi Tania. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^jazmin

• A

  Alice Buzzetto

  1.0

  I feel bad for the tellers. They never have enough staff. I am handicapped and need to use the drive thru and I wait forever. They don't have designated drive thru staff.its just whoever Where are the managers ??? it's just h

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  Response from the owner

  Hello. We are sorry that we did not meet your expectations and know that your time is valuable. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• J

  Jane Doe

  1.0

  Extremely poor costumer service. 2 associates (Dino & a girl with no name tag) chit chatting behind counter... I was the only person in line. I wasn't even acknowledged for a good 2 minutes. Then I was told to wait. There are several associates. 1 customer. Why am I waiting 10 minutes to be helped?!

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  Response from the owner

  Hi Ashley, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. Also, you may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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