Bank of America (with Drive-thru services) Calhoun Memorial Hwy, Easley, South Carolina

Bank of America (with Drive-thru services) Reviews

2.2 stars based on 38 reviews

Featured Comments:

• K

  Kali Scott

  5.0

  I went in on Monday February 8th to reopen my account, I sat in with Gypsy she was wonderful she helped me so much and she was so sweet I prefer BOA over the few other accounts I’ve had in the past and she made it super easy!

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  Response from the owner

  Thanks for letting us know how helpful Gypsi was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well.

• D

  Dale Paladin

  1.0

  My Fate Mate was diagnosed with stage 4 breast cancer a year ago. We have been together for 20 plus years but based on her circumstances decided that making it official was prudent for various reasons such as medical, financial, and property rights etc.. We obtained the marriage certificate from the County and just needed it to be notarized. So we set up an appointment with this particular Bank of America, including instructions on the purpose of the visit, which was to notarize our marriage certificates. When we arrived at the appropriate time, we waited for about 20 minutes and were finally called in to an office with the Bank notary person. We explained again what the situation called for, but the notary said she had never done a marriage certificate notary and wasn't sure of the process and felt the need to get advice from the bank manager. The bank manager came into the office and we re-explained (mansplaining at this point) what we were seeking as well as informing him of the cancer situation. He stated that bank policy required that they not only do the notary but the perform a wedding ceremony? I indicated that if that was the bank policy, then he could simply ask if "we do" and we would reply "we did." Short, simple, and easy, right? Of course not. The bank manager said that he had never officiated for the purpose of having a marriage certificate notarized and regardless of my explaining the simplification of the process, he ultimately said that he would not do it based on his own personal decision. As this encounter was now causing angst for the future wife we departed none too happily. We drove 5 minutes down the street to a local UPS Store whereupon they easily completed the notarization process in about 5 minutes at the cost of $15. Conclusion: this particular Bank manager was completely unhelpful, and unsympathetic to our situation. He made a simple, doable process, undoable because of his lack of knowledge of his bank's own services. I strongly recommended to him that he update himself on his own bank policies and procedures so that other people wouldn't be detrimentally inconvenienced as we had been.

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  Response from the owner

  Hi Dale, We are sorry that we did not meet your expectations. Your feedback is very important to us and we will share it with our leadership team. If you need any additional help, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^Annette

• J

  Jessica Brooks

  2.0

  I’m really sad that I’ve given this bank such a low rating because banking wise, we’ve always been satisfied. The reason I’m leaving two stars is because this bank has the worst customer service skills. I called to ask a question regarding the block that was placed on our account without our knowledge or permission that stopped us from overdrawing the account. We couldn’t overdraft, but our bills were being extracted from the account even when the payment amount exceeded the available balance and would put our account in the negative. I’m not understanding how that’s any different from us overdrawing ourselves. I was greeted with a very snotty attitude, was constantly interrupted and rather than answering the question I asked, I was repeatedly told about their overdraft policy and why they decided to add the feature without our knowledge or consent. That is very unprofessional and I’m very disappointed with the way I was treated.

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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