Bank of America (with Drive-thru services) Old Dobbin Ln, Columbia, Maryland

Bank of America (with Drive-thru services) Reviews

2.5 stars based on 47 reviews

Featured Comments:

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  Diyan Tam

  5.0

  I was really concerned after seeing many negative reviews for this branch, but I had to go anyway and it was an absolute pleasant experience! I came for a cashier’s check. The teller and the manager were very professional and proceed my request quickly. I spent 15 minutes here including the wait time. After I got the check, the teller suggested me to activate their preferred client benefits, and the lobby manager was able to help. I can see they really care for the clients. Maybe I came early in the morning and it’s not yet overwhelming here. Overall they have a great team to deliver great services!

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  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^jan

• D

  Dan Hood

  1.0

  Terrible hours! Edit: BoA response basically does 2 things... a) dodges hours issue by blaming the CDC and government (they are not restricting your hours!) and b) directs me to a BoA locater, as though I don't know how to find other locations. Insulting response BoA - you'd have been better off not replying.

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  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• M

  Melletcp

  1.0

  Terrible customer service. I would avoid that place as it starts with the lady at the door. Not personable and sounded like an automated message. Stay away if you don’t have an appointment. Your bank cannot service you because they have reached the number of people they can service for the day (they are all booked for the day) and it is 0210 pm and they close at 4 pm . Good job!

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  Response from the owner

  We appreciate that you took the time to tell us this, even though you were disappointed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^jan

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