Bank of New Hampshire Pleasant St, Laconia, New Hampshire

Bank of New Hampshire Reviews

3.1 stars based on 13 reviews

Featured Comments:

• j

  jordan stacey

  5.0

  Hands down the best bank I ever had. I got my personal, business, and joint accont throw Bank Of New Hampshire. They have awesome incentives like... Getting consert tickets early. They have a cool feature on there app and on line banking like. Pay a friend, with this feature you can send money to anyone you like in seconds. Like one time my brother was broke down and needed gas. I was able to send him money in seconds and it does not matter who they bank with. As long as they have a debit card they can receive the money you send them in seconds. No other bank has had this feature. And the best part its free. Then they have A amazing team that is always willing to help. I've had more over drafts reversed Then I would like to admit to. I've never been given a hard time the tellers are super friendly. I can't imagine why a person would bank any were else.

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  Response from the owner

  Wow! Thank you for taking the time to let us know how we are doing and for the glowing 5-star review. We strive to provide our customers with a convenient and easy way to do their banking. We truly appreciate hearing your feedback, Jordan. Thank you again!

• T

  Terry Threlfall

  1.0

  I opened my first bank account at 18 with laconia savings bank. Back then, it was a very good bank but I've watched the place go downhill over the last 12 years. I always used to cash in my coins there until they stopped allowing that. Coins aren't currency to them anymore but whatever. Then I had an ATM eat up $500 and they couldn't find the money. It took them a week and a half to find it and deposit it back into my account. A lot of wasted time on the phone just to get my own money back. At that time, I was frustrated and ready to store my money in a safe at my house. I closed my savings account and opened one at a credit union. Best thing I ever did. I've gotten plenty of loans there at great rates and am now refinancing my house through them to lower my interest rate. I left my checking account open at BNH for convenience since I've linked a lot of bills and accounts to that debit card. Today I went to cash a check and they refused. Company policy says they will not cash a check if your account balance won't cover it. I don't see the point in using this bank for anything. The customer service is terrible and they are so vague over the phone, you don't know if they can help you until you get there. For me, that means taking time off from work. Their loan interest rates are just about double what any other bank will offer and they don't want to work with you on any issues you have. The customer is not put first here so why be a customer? I'll be closing my last account with them tomorrow.

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  Response from the owner

  Hi, Terry. Thank you for taking the time to review us on Google. We are very sorry to hear that we have not met your expectations. We have been unsuccessful in getting in touch with you to discuss your feedback. We would appreciate the opportunity to speak with you to learn more about what we can do to improve your experience going forward. If you would like to discuss your feedback, please give Melissa, our Laconia Assistant Banking Office Manager, a call directly at 603.527.5214. We hope to hear from you soon, Terry!

• K

  Kerry Gagnon

  1.0

  If I could give it ZERO stars I would. DO NOT USE THIS BANK. They will not keep your money safe and will blame you for someone else stealing your money and WILL NOT RETURN IT. The point of a bank is to ensure your money is safe and it won’t be here and they will do nothing to help you once it’s gone.

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  Response from the owner

  Hi, Kerry. Thank you for reaching out to us. Meeting the needs of our customers and community is very important to us and I apologize if we couldn't meet your expectations. All feedback that we receive helps us get better and grow as we learn. Again, we appreciate your time and value your input. Thank you.

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