Bank of Oklahoma S Midwest Blvd, Midwest City, Oklahoma

Bank of Oklahoma Reviews

4.3 stars based on 26 reviews

Featured Comments:

• G

  George Black

  5.0

  I'm very pleased with the service at this place

• M

  Mary Lee

  1.0

  On 4/1/22 I made a cash deposit at the BOK ATM at this branch. Deposit was made at 5:21 am. The deposit was never applied to my account. On 4/4 I called regarding this matter. A provisional credit was applied to my account while under investigation. On 4/18 that provisional credit was reversed. I had not been notified. I call the bank again. Was told the deposit could not be verified, the case was closed and nothing more could be done. I was never ask to provide a copy of my receipt, which I had. I was mailed a letter from the dispute department on 4/11 that I did not receive until 4/18. I took my receipt to this branch on 4/18. No copies were made, however, they took the information from the receipt. At that time I was told this would take 7 days to resolve. Today I follow up by calling to check on status of dispute. Today I am told this could take up to 45 days to resolve. Every time I talk to someone I am told something different. I have never had a problem with this bank in all the years I have banked with BOK. However, this is a major issue to me as a cash deposit is something you should not have to worry about. We are now going on 3 weeks with no resolution. My advise at this time would be to find a different banking service.

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  Response from the owner

  Mary, Thanks for rating your experience. Please know that customer happiness is our top priority and we are upset this has not been your experience. Your review is concerning to us and we need to know more. Please call (405) 736-8921 to speak with someone from our team. Sincerely, Mario

• G

  Ginger Parnell

  5.0

  I have always enjoyed painting here they're smart friendly knowledgeable and they treat you right

More reviews (23)