Bank of the West N Moorpark Rd, Thousand Oaks, California

Bank of the West Reviews

2.3 stars based on 11 reviews

Featured Comments:

• N

  Nicole Harris

  5.0

  Had a great experience, staff very nice and helpful . The manager was very nice and asked if she could do anything for me, That is way beyond the treatment i ever received from my previous bank,chase, I think its better to stick with a smaller bank because the service you receive is far better.

• J

  Jeff Fogltance

  1.0

  Bank of the West continues to deteriorate into a horrible unpredictable banking institution. Random branch locations close temporarily or are so poorly staffed that wait times are ridiculous. When your home branch closes and you are a small business you are forced to deal with another branch you don’t have a relationship with. I had to deposit a business check in Thousand Oaks where I do not have a relationship. The bank manager then decides to place an extra hold on your deposit which in my case extended over a weekend from Friday to Tuesday resulting in hundreds of dollars in bounced check fees that the bank will be happy to steal from you. The manager can review your banking history and see that you have deposited checks from the same client without incident but will place holds with the purpose of obtaining fees for automatic payments that are then rejected. Avoid this bank at all costs. They are unethical at best.

• A

  Amy Smith

  1.0

  A joke not a Bank. A ph App that does not work at all and hours long to reach Customer Service only to get disconnected not to mention the service fees for their systems which do not work.

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