Bank of the West N Pershing Ave, Stockton, California

Bank of the West Reviews

3.2 stars based on 12 reviews

Featured Comments:

• B

  Bessie Graham

  5.0

  On occasion it’s necessary for me to conduct business inside with bank personnel instead of the ATM. On those occasions, the tellers were professional, friendly, courteous, helpful and displayed excellent customer service.

• F

  Forest in my pocket

  1.0

  Made cash deposit inside of branch (ATM machines were not able to take deposits that day). Teller did not count the money in front of me and verbally verify the amount I had. She stated I was $5 short of what I wrote on the deposit slip AFTER she put the cash in her drawer. I told her that I triple counted it before hand and was certain she was mistaken. Fast forward to when I arrived home. I was not comfortable with my visit and decided to call the bank and ask for her drawer to be counted/audited. I also made the suggestion that she verbally count back cash in front of the customers to verify the amounts (before the cash goes in their drawer). Unfortunately I didn’t get the chance to speak with the manager. I was told he was on the phone with another customer and that he would call me back after they audit her drawer. I never got a call back. I’ve been unhappy with BOW customer service for some time. This last visit convinced me that after being a customer for over 10 years, I will be taking my business else where.

• c

  chris w

  1.0

  The worst customer service I have ever seen at a bank. The complete disregard for customer attention is just mind blowing. I've been here a few times were the bank reps just flat out say they have no time to help me and they can't make an appointment. You can sit down or wait for a teller and just watch several of them walking around not helping other customers ,and they won't ever even acknowledge your existence.

More reviews (9)