Bank OZK Central Ave, Hot Springs, Arkansas

Bank OZK Reviews

2.2 stars based on 8 reviews

Featured Comments:

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  melissa brown

  1.0

  Wow u guys have bad reviews...should of read..before opening account. U guys r charging me $5 to get money out of oaklawn atm...it's saying an inquiry..n neverrrrr inquire.. no one will take it off.one lady said if get new card can get money back...?? She was rude n basically saying can get money back with a huge Hassel..

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  Response from the owner

  Hi Melissa. We apologize for the issues you’ve experienced. Customer satisfaction is our top priority, and we'd be happy to take a look at this for you. Please contact our Customer Care Team at 800-274-4482 (M-F 7-7 CT & Sat 7-4 CT). Thank you!

• A

  Adnan And Sana Umer

  1.0

  Today was a very bad experience with the bank for family I referred to go open an account. Discrimination is a horrible thing and I will and make sure all my family members find a new place to business with. Who would think in 2019 people are still this way. UPDATE Also in 2021 i finally got my last family member to close their account so unprofessional they also had a horrible experience even with the bank manager who would not help at all, these being long time elders who had banked many many years here. Such a shame for their actions, but hey in this state banks are every block we are at a great bank now.

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  Response from the owner

  Hello, I am sorry you had a negative experience. I have reported this to our Customer Care team. Thank you for reaching out so that we may address this issue and work to provide exceptional experiences. Thank you.

• K

  Kathryn Shepherd

  1.0

  I do not & WOULD NOT use this bank for my personal banking, my business uses it. The customer service is awful. The tellers are not friendly at all & they all seem incompetent. Also it takes FOREVER, they are so slow about everything. My personal bank, Arvest, is so much better!!!

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  Response from the owner

  Hello Kathryn. We're sorry you had a negative experience. You deserve the best service possible and it sounds like we missed the mark this time. We appreciate you providing this feedback, as it helps us to provide better service to our customers in the future. Thank you.

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