bankESB State St, Belchertown, Massachusetts

bankESB Reviews

4.2 stars based on 5 reviews

Featured Comments:

• j

  joseph perez

  5.0

  Very helpful very polite willing to go above and beyond for their customers.

• J

  Jonathan Vinagre

  1.0

  Worst experience EVER. I am abroad and I let them know in advance I would be out of the country. They ensured me I was all set. When I got off the plane my card didn’t work. I had to call the bank. They fixed it but then after 2 days it stopped working again. I have to get up at 1 in the morning because of the time difference to call. Each time I’ve called (3 times) they say they’ve fixed it but my card still doesn’t work the next day. So basically I’m stranded in a foreign place without a form of payment or the ability to take cash out. If I could give a negative star rating I would. When I get back home I’m removing my money from the account and closing it permanently.

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  Response from the owner

  Hi Jonathan- We apologize for this major inconvenience. We certainly don’t want you to worry about this while traveling. Our fraud prevention department constantly monitors all transactions, particularly transactions abroad. At times, cards are shut down immediately for your protection to avoid further fraudulent activity. We reached out to the Fraud department to make sure your account is properly coded with the correct destination. You shouldn’t expect future interruptions in service. We apologize again and wish you safe travels.

• S

  Shelby 9DayDetox

  5.0

  I don't think I could possibly convey how wonderful Pam Bronner and the team are at this branch. They literally took care of my dad when he was so confused with undiagnosed dementia. Due to the disease he had a ton of anxiety and he went into the bank frequently worried. There are so many good people in Belchertown and they sure show up at ESB. Thank you -

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