BankPlus Pigeon Roost Rd, Olive Branch, Mississippi

BankPlus Reviews

3.6 stars based on 14 reviews

Featured Comments:

• T

  Tait Darby

  5.0

  Friendly service. Quick service, always convenient

• L

  L. Alexander

  1.0

  The staff from my experience was nice and professional each time I made contact with the bank. My negative mark is due to the hidden fees. I had a checking and savings account and decided to closed both accounts. I was charged $10 to close the checking and another $10 dollars to close my savings. Once you close your accounts, like normal banks I expected to receive cash back from my accounts, I was informed I would not get cash back I would get a cashier's check. Therefore, I would get two cashier checks one for my balance in checking and one for my balance in savings. I said to myself that's different, but ok, I will roll with it.. But then I thought , why do I need two cashier checks, wouldn't it be simply to just issue one check for my balance in checking and savings. So then I am told, I will be charged another $10 for getting a cashier check for my balance in checking and another $10 for a cashier check for my balance in savings. WHAT!! . YOU GOT TO BE KIDDING ME! I had to laugh to myself and think, I got to be on some type of candid camera or something...Now thinking of all these fees, I pulled out my phone calculator and my new bank ATM card to see if I had to pay them money for wanting to close my own account! Luckily, the nice supervisor was able to get the cashier check fees waived. I have never had a bank to charge that many fees to close an account. I thought about cashing the cashier check while I was there in the bank and something told me NO don't waist my time, because they may charge a fee to cash the cashiers check. So I took it to my new bank. I must say that is a cleaver way to get your customers money with the fees, but sad that a Banking institution has to seek those means to gain money. I am glad I can share my experience and laugh with family and friends about it...but I must say through the whole process, the staff person was very cordial.

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  Response from the owner

  Hi L. Alexander, Thank you for your review. We would appreciate the opportunity to discuss this with you further. At your convenience, please reach out to a member of our Customer Service team at [email protected] Sincerely, BankPlus

• T

  Tera McCauley

  5.0

  Fast convenient friendly staff. Help walk you through anything you need to do of you don't know how. Been with this bank 13 + years.

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