Regions Bank Goodman Rd, Olive Branch, Mississippi

Regions Bank Reviews

2.7 stars based on 32 reviews

Featured Comments:

• B

  Blessed One

  5.0

  Just wanna shout out big thanks to the teller at the glass window ! Thanks for writing my account & routing number on a new card for me ! Thank you ! Have a awesome weekend!

• L

  L. Alexander

  1.0

  slow ..slow..slow..slow..standing in line could have watched a whole movie on lifetime!

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  Response from the owner

  We've made sure to have this forwarded to our Complaints team. If we can help with anything else, please let us know! -Tyler

• J

  Jack Mobb

  1.0

  Sunday morning I went to the Regions location on hwy 305 across from Dodges Gas station. I was going to deposit several thousand of dollars since I missed the bank Friday. In a nut shell I fed the machine $4300.00 The machine took my money. ATM said on the screen that it would retain my money. I fed the ATM five to seven large Hundred dollar bills at a time. It didn’t give me a receipt or anything, which made me very nervous. I immediately called the 1800 regions support line. The rep on the phone was pleasant and assured me that although the ATM did not leave a receipt my money would be recovered and that my claim is valid. She also stated that I can go back to the local branch on Monday to further expedite my claim. I did just that. I enter in the bank where I see a three two customers ahead of me and one Banker assisting us. Three other bankers were laughing candidly in another small office when I felt they could have help speed the wait time up instead of allowing one banker to assist with the awaiting customers. I waited for almost an hour before I was seen by the initial banker. I finally get in the seat to be assisted . I explain to her about the ATM. I show her the claim information from my email. She tells me off top that my claim is created and I will have to wait 7-10 business days. They don’t service their own ATM’s and the rep on the phone told me false information on coming over to the back to the local bank to expedite the process. I’ve banked with Regions for over 12 years. I’ve been a member when it was Amsouth to be exact and that is the best you can tell me. The banker goes to speak to management in all to come and tell me the same speech as before. I’m like you mean to tell me I have to wait 2 weeks for my $4300 that your raggedy ATM swallowed. An ATM that is always up/down from functioning let the reviews tell it. Banker then tells me I should have put a deposit in during open hours on Saturday morning. I told her if I want to come on a Sunday. I should be able to come on Sunday. How you going to tell the customer what day they need to come in. What is the reason of having a Deposit feature and I have to come in the bank. That is the dumbest thing I ever heard . Banker also says I shouldn’t put large amounts in like that. I’m like you tell me that after the fact. This banker name starts with a K. Black female 25-35. She has horrible customer service. Her manager she spoke with as well. You have several customers waiting to be seen by the banker and management is in back office running they mouth when they can be helping the banker get the customers in and out. Olive Branch Regions is trash. Worst experience ever.

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  Response from the owner

  We're sorry to hear that this has been your experience. Our team would like to further discuss these details. Please send us an email with your phone number to [email protected]. -Ana

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