Banner Bank S Kimball Way, Boise, Idaho

Banner Bank Reviews

4.2 stars based on 9 reviews

Featured Comments:

• T

  Tasha Kot

  5.0

  Love banking here!! The staff here is super helpful, especially Emmy!! Thanks for all you do! You’re very appreciated.

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  Response from the owner

  Thanks, Tasha! We appreciate the kind words and most of all, thank you for banking with Banner! :)

• J

  Jane Smith

  1.0

  Steer clear. Pick almost any other bank. I have been a customer for over a decade, and within the past few months new fees are getting tacked onto EVERYTHING. Checking accounts now have daily balance checks (I had a transfer coming through so dipped below the threshold for <24 hours, but was charged $4 nonetheless). A new "external transfer fee," where I had to pay $2 just to transfer money from Banner Bank to my outside account. I asked if they could excuse the $4 fee, as I didn't realize the balance check was that strict (again, less than 24 hours my balance was below), but the response was, "No, we can't." Cool. Not sure how they hope to maintain a foothold when there are tons of other banks without fees and with much better customer service.

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  Response from the owner

  Hi Jane. It sounds like we’re not meeting your expectations. Please come to one of our branches or call us at 800-272-9933 so we can discuss the problem.

• L

  Lee

  1.0

  Been with this bank for 12+ years. They use to be helpful but times gave changed. Stay clear of Banner bank if you can.

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  Response from the owner

  Hi Lee - thank you for sharing your feedback but am sorry to hear that your recent experiences haven't been positive. I will share your comments with the branch team and bank management. In the meantime, if there is anything we can do to assist you, please call us at 800-272-9933. Thank you.

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