Banner Bank W Mcknight Way, Grass Valley, California

Banner Bank Reviews

3.8 stars based on 6 reviews

Featured Comments:

• A

  Ashley May

  5.0

  fabulous customer service right when you enter the door they acknowledge you wherever they may be,They are down to literally two employees and working their tails off great job both of you I go in there twice a week to make my deposits they care they acknowledge they welcome and they try, that’s what makes a fabulous employee good job you two Matt and Kelsey you rock!

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  Response from the owner

  Ashley, thank you for your 5-star review! The Grass Valley team will be thrilled to read your kind words. :)

• S

  Susan B

  2.0

  I have been banking here for years,The community has noticed the very high turnover rate between management and multiple employees, I am in there several times a week doing my deposits for my business, this last week I was there waiting in line overhearing the new manager speak with a possible client over the phone she was very condescending and disrespectful talking down to whom ever was on the other end .It is concerning, I’m very familiar with kelsey the last employee there she’s a jewel wonderful customer care most likely not recognized for her hard work and dedication. What is going on? This is a reflection of management.I’m a successful business owner and quite worried.

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  Response from the owner

  Thank you, Susan, for sharing this situation and your thoughts on the branch turnover. We will share this with management to better serve you and all our clients in the future.

• S

  Stephanie Luken

  1.0

  As a business owner the standards for my products are high and I expect the same from the businesses I work with. Let me start by saying my 1st career was in the banking industry for 20 years. I worked my way up from a teller position into management. Customer service is #1 in my book of standards and we didn't receive that with Banner Bank. We opened our first account last year no problems at all. Last week we went to open a second business account and got nothing but a run around. Because of our current relationship with the bank we were told they would open they account ahead of time and we could bring documentation needed with us. Then we needed the paperwork according to a second person. We would have to to wait. The gentleman waited until 4:50 PM on a Friday before letting us know we would have to wait until Monday now. Upon hearing this we said we would be pulling our business and we were told what ever.

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  Response from the owner

  Hi Stephanie, We're sorry to hear about your frustrating experience. We pride ourselves on our client service as well and doing the right thing. Please let us know how we can make this right. We'll pass your concerns along to management.

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