Barksdale Federal Credit Union Jackson St, Alexandria, Louisiana

Barksdale Federal Credit Union Reviews

4.0 stars based on 9 reviews

Featured Comments:

• T

  Thomas Hukel

  5.0

  Always helpful with a positive attitude!

• V

  Victoria Leger

  1.0

  I was lied to, embarrassed, and denied access to my money in my account. I went to the drive up and I was the only car in the drive up. I was thinking what's taking so long?? So I asked what was going on and I was lied to. The lady in the drive up said her computer was having issues!! Yea right! I been in banking for 12 years I know that lame excuse! So I went inside the lobby and I was treated like a criminal! Their was a lot of whispering and no explanation was given on why I couldn't access my money!! They said they didn't know, which they did! I asked who could I call they didn't know! Very poor customer service. Its obvious your staff needs more training on practicing their due diligence and to know your customer instead of making assumptions! I called customer service and spoke with Mrs. Sarah Copeland and she called the branch to demand I have access to my funds. She said their should of been no reason for them to hold my money or deny me access to me account. Please try to hire people with more experience and know what their doing. This was embarrassing and very uncalled for! If you would get to know your customers more and be more understanding of their financial situation this wouldn't case problems in the future. This is for all the banking staff there, including the manger at the Alexandria,LA location.. No one offered an explanation or help resolving this matter in branch. This is definately a good example of Poor customer rapport! If this is the type of business that is operated at this location my future financial needs will be conducted somewhere else. This could of been handled differently instead of being left in the dark.Very rude and they obvious don't have the proper skills,resources, and training for these types of incidents.

• K

  Korbyn Talley

  1.0

  Was on hold for an hour listening to “barksdale appreciates our customers” like no brother, you don’t. So angry. Also they report to the credit agencies the wrong amount you’ve paid off every month. Significantly lower than the actual amount.

More reviews (6)