Capital One Bank Jackson St, Alexandria, Louisiana

Capital One Bank Reviews

2.7 stars based on 13 reviews

Featured Comments:

• G

  Gavin Bridges (BarbieBizmal)

  4.0

  Very kind except one older lady judged me for putting a 6 dollar check in my bank account. She said I could have used the ATM.

• r

  rebekah boerboom

  1.0

  THIS IS MY FAREWELL REVIEW TO CAPITAL ONE! This is not my first negative review of Capital one bank but I do hope it reaches the desk of someone in this conglomerate, who will read it in the light in which it was meant and by some far stretch of the imagination, actually do something about it!! Capital one, in an attempt to increase their bottom line and hold down expenses, has made the terrible and inadvisable decision, to close most of their brick and mortar banks, in favor of online services and despite the fact, that we live in a spread out, rural community, where many people drive miles just to go to a super market, they have made the bone headed decision, to have only one, full service bank, in our sprawling community! I guess some ladder climbing, yuppie liberal, in the marketing department, decided that Cenla and I guess many other areas, are just not important enough, rate enough, to have more than one full service bank! Not everything can be done through an ATM or online! Somethings, BELIEVE IT OR NOT, do require an ACTUAL, real life person to handle the transaction! As I live and breathe, can this be really true? 😀You think? Today, I had the much dreaded job, of driving into Alexandria, from the outskirts of Pineville, at more than 4.00 a gallon, to deposit, two roles of quarters and nickels and some paper money AND, to exchange some Euros for U.S. money. Can't do that from ATM or online and I really wouldn't want to! Well, the line was out the door practically and I stood there an inordinate amount of time, which, if they had a branch in Pineville, that wouldn't have happened! In the middle of my deposit transaction, THEIR COMPUTERS FROZE! Then finally, after the encounter, with a somewhat cocky teller, I guess she was overwhelmed with the unnecessary flood of banking customers and with me asking the same question, "Is there an issue, what's going on", a few times, the deposit finally went through and I was directed to the banker, she was called, to redeem my Euros! I had a paper Euro and some silver metal ones, which, I didn't think, they would take but I was told they would! She was very polite and when I had to return to the bank in a few minutes, because she called me, while I was in Kroger's, shopping, she was still, extremely polite and apologetic for the inconvenience! After doing my shopping, I returned to the bank. I said that was alright and I picked up my perishable groceries, I had to carry inside with me, because it was too hot to leave them outside, in the car and left. My wait this time, was not long, as she had already done the corrective transaction, ahead of time! Well, in all honesty folks, it wasn't their fault! They are bombarded all day, with very angry people, such as myself, from Pineville and surrounding areas, because they had to drive, ten and twenty miles to talk to a real live person! You can't blame them for errors and abrupt talk! Now, had I been halfway down the road, when she called, this review would have been a lot nastier! Luckily, I was next door! Capital one, YOU HAVE REALLY MADE A HUGE MARKETING ERROR and for this reason, I have discontinued my 25 year relationship with Capital one! I have chosen another financial institution, that has multiple branches, over the top customer service and dynamite security measures!

• r

  robby hunter

  1.0

  Horrible employees very rude and ugly to the customer. Everyone of them need a class on how to deal with the customer

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