BCU S Main St, Crystal Lake, Illinois

BCU Reviews

4.0 stars based on 40 reviews

Featured Comments:

• F

  Fernando Diaz

  5.0

  **EDITED Review - Please read below for update after initial review Your experience with this establishment will vary based on who you work with. My first auto loan was a breeze. Paperwork sent on time with everything outlined in detail. Only issue was double dipping on auto payments for first 3 months. "Administrative issue". My second auto loan, not so much. Loan officer added basic loan protection plan which I did NOT specifically ask for and took forever to push everything through. Why would someone tack on additional plans that I did NOT go out of my way to request. I'm sure it was on the paperwork that I glanced over and signed (yes, my fault in theory) but I didn't request an add on service. If I call for an auto loan and nothing else, don't add it or be sure to explain that it is not "part of the loan" (feature/benefit) but rather an "add-on" with a monthly fee. Of course I cannot get back $360 in premiums back. Call center menus also are terrible. How do you post a number on your website for Basic LLP cancellation and when you call, there are no menu options for this. Requires you to go through multiple folks to get you to right department. 2 stars for having the best rates. Everything else is not so user friendly. **Moving this to 5 stars because multiple reached out via phone and email to provide speak with me regarding my concern and provide a resolution. I missed their calls a few times but they continued with their attempts to reach me. This shows TRUE customer service. Many other businesses would have ignore reviews or ask you to call/email a generic number/email which leads to no where. Gentleman on the phone took the time to hear me out, explained his side and ultimately landed on a great outcome. Thank you BCU for putting my concern at ease!

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  Response from the owner

  Hi Fernando, we are very sorry about this frustrating situation. With your account information needing to be secure, we can not assist on Google, but if you could please send your contact information over to [email protected], we'll be able to reach out to help.

• M

  Michaela Notman

  1.0

  I have been banking with BCU for years and more recently, it is impossible to reach anyone on the phone. I have been trying to resolve the same issue for over 3 weeks now.

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  Response from the owner

  Hi Michaela. We're so sorry to read about your frustrating situation. If you could private message us with your phone number and email address, we'll have someone from our member's service team reach out to you to assist. Thanks so much.

• A

  Austin Babineau

  5.0

  My wife and I are so thankful for Magda's help! She helped with the refinancing of our van and we were able to get our interest rate cut in half. Would highly recommend! 10/10

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