BCU Service Center N Milwaukee Ave, Vernon Hills, Illinois

BCU Service Center Reviews

3.0 stars based on 73 reviews

Featured Comments:

• M

  Miles ToGo

  4.0

  We've banked with Baxter Employee Credit Union, now BCU, since it opened in Lake Cook II, Deerfield, IL. We have been very happy with BCU over the years. Most transactions can be done online. The few times we needed personal assistance, we got it. Phone access to live personnel is definitely more limited now but that's true of most companies , especially since Covid began. We have not used BCU loans or credit cards so no opinion on those services.

• L

  Location Review

  1.0

  This credit union loses on all ends with customer experience. They rely HEAVILY on automated systems. Their 'Deposit Anywhere' feature is a joke and their Fraud Department is remedial and extremely primitive to human behavior. Unlike a real bank where you can talk to senior leaders directly there is no one you can share your frustrations with and actually be heard! An incident happened today where I spent 2-3 hrs trying to rectify a deposit transaction on my account. A member relations representative instructed I tape up a check that had been torn up to pieces after it had uploaded to Deposit Anywhere and was DELETED BY THE SYSTEM! If you don't want problems with your money then DON'T bank here. They'll always make up an excuse instead of fixing what's wrong! Can't believe I listened to that rep only to find out the bank STILL won't cash the check and the issuer will not provide a rewrite. This place deserves (negative) 5 stars.

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  Response from the owner

  We are very sorry about your poor experience. With your account information needing to be secure, we can not assist on Google, but if you could please send your contact information over to [email protected], we'll be able to reach out to assist.

• T

  The Prophetic Said It

  1.0

  I took out an auto loan w/BCU & paid it off in full in less than a year. It's reported on my credit report as closed instead of paid in full and as agreed. It also shows "no data" for the months of July, October, & November 2021. I put in a dispute with BCU today, but this needs to be corrected immediately as it's negatively impacted my credit report & score. This is apparently an ongoing issue with BCU. I would have never taken out any loans with them if this is how they handle business. This is very unprofessional and inconvenient for my home buying process. I was told it could take up to 30 days and it's not guaranteed that it'll get corrected. That is completely unacceptable. It needs to be corrected immediately. Stephene Jenkins

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  Response from the owner

  Hi Stephanie. We are so sorry to read your review and frustration with your auto loan. While we cannot assist over google directly If you could email us at [email protected] with your phone number and email address, we'll have someone from our member support team reach out to assist you. Thanks!

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