BECU credit union 6th Ave, Tacoma, Washington

BECU credit union Reviews

3.7 stars based on 51 reviews

Featured Comments:

• R

  Rakai Wall

  5.0

  Personally I love this BECU branch because not only do I live by this location I’ve always had excellent service and nothing but respect from all bank teller employees at this location. Sometimes you have to wait your tern for 10 or 15 minutes but that’s life sometimes. I will always keep my account with BECU instead of going to those other banks that just want to make money off of you to give to there share holders…

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  Response from the owner

  Rakai, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We work hard to provide members with a great experience and look forward to continuing to do the same for you! Thanks again and we look forward to seeing you again soon.

• R

  Rod Cory

  3.0

  **Update. I received a call from a BECU team member. They were able to fix my issue. I'm on a buddy's checking account. Every time I need help it takes far longer than it should. Today I want to switch from eStatements to paper statement. Anticipated wait time 10 minutes, 15 minutes later I hung up. Here's an idea have a dedicated customer service team, that isn't helping walk up clients.

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  Response from the owner

  Rod, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review.  We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you.  Please email BECU at [email protected] and provide your full name and phone number.   Thank you.

• E

  Eric Glaves

  1.0

  My wife drove by this location while running some errands, and decided to see if she could deposit a check. Knowing that the ATMs tend to have trouble reading the dollar amount (which can delay transfer of funds) and that this was a larger deposit, she went in to see if there were teller services. We literally just moved to the area, so she was also just wanting to get some assistance from a human being. She was the only one in the bank, but the service rep seemed to be exasperated by my wife's presence. Before my wife could finish her first sentence, the rep cut her off and told her that "we don't have teller services here!" Fine. So my wife then attempted to ask a couple of other questions (again, we just moved here), but got cut off again and again. None of her questions were answered, as the rep seemed more interested in talking over my wife and telling her to "go somewhere else". Considering that a service rep's entire job consists of "service", this rep appears to either have missed the training for her position, or was perhaps actually trained to be rude and condescending. So my wife walked out and, not wanting to have the same experience with another BECU employee at another branch, used the ATM to deposit the check. Which, of course, failed to read the printed numbers of the amount, likely causing more delay in the funds transfer. My personal account is with Chase, my wife's is BECU. Only one of us routinely shares frustrating banking experiences with the other, and it's not me. So much for the "people helping people" slogan. We're switching her account to Chase.

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  Response from the owner

  Hello Eric, Thank you for letting us know about your wife's recent experience. Please accept our apology for the inconvenience we've caused. We are thankful that you brought it to our attention. We understand that you both may be frustrated, and would appreciate it if you could give us the opportunity to speak with your wife. Please email us at [email protected] and provide your full names and phone number. Thank you.

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