BECU credit union Broadway E Seattle, Washington

BECU credit union Reviews

3.9 stars based on 18 reviews

Featured Comments:

• K

  Kemi Oconnor

  5.0

  First of all… I love love love this credit union. One of the atms didn’t work properly and copied my check twice and revoked it. Becu quickly took care of it. That’s literally the only issue I’ve ever had in three years with this credit union. The customer service is a win. The lady who helped me was amazing and sweet and understanding and handled it conveniently quick. I apreciate it cuz I really wanted to enjoy pride and now I can because I have my money returned quickly from a fraud claim and the check issue that happened. Within three days my money was returned to my account and the lady personally called me back to let me know it was returned. Win for becu. Thanks so much for finally being a trustworthy bank. I got screwed over by Wells Fargo

  ---

  Response from the owner

  Hello Kemi, We're delighted to hear about your experience! We are happy to read that our team has been able to provide exceptional service for you and fix the transaction at the ATM for you. We love our members!

• K

  Kulpreet Singh

  1.0

  The staff is not helping useless staff people are sitting and they work some another job on there computer

  ---

  Response from the owner

  Hi, Kulpreet. Thank you for bringing this matter to our attention. We want to sincerely apologize that you had a negative experience. We would appreciate it if you could give us the opportunity to speak with you. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name and phone number. Thank you

• N

  Nick Chang

  1.0

  I have had to return to this location 3 separate times (and that's not enough, there will be at least a 4th) because the unreasonably complex system they have that does nothing to disclose what I actually need. I am strongly considering abandoning my attempt at opening an business and personal account due to the sheer volume of my time being wasted. I had put a freeze on my credit 6mo ago that had since been removed. Despite this, I was denied and forced to call two separate agencies to have their own fraud alerts removed. When I presented my removal confirmation numbers, they said that even if the freeze was removed, I STILL had to present a social security card, which I don't have and will take days to mail. I'm most unhappy about the lack of communication involved, and feel as though I have been given the runaround for at least 3 attempts. Who knows how many more landmines are still hidden in the process, how many more attempts it will take? I'm not willing to find out, if there is one more roadblock the next time I come back, I'm totally out.

  ---

  Response from the owner

  Hi Nick, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, and phone number. Thank you

More reviews (15)