BECU credit union 108th Ave Se Suite C Renton, Washington

BECU credit union Reviews

3.3 stars based on 24 reviews

Featured Comments:

• J

  Jorge Ortiz

  5.0

  Never had steal money from my account but when it did happen I showed up to BECU In a panic because something like this has never happened to me. They calmed me and reassured that there’s plenty of ways to go about this and got my money back in a week. Had amazing services and ensured my safety. I Appreciate your staff

  ---

  Response from the owner

  Thanks for the great review, Jorge! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the team! Have a great day!

• J

  Juliann Craven

  1.0

  I went in to get an address change and a new credit card sent to my new address. The process took a long time anyways and I could tell something was wrong as she needed someone else to come look at my information. After ensuring me my new credit card will go to my new address…it didn’t. After two weeks of waiting I called BECU and they confirmed it was sent to my old address. Not happy at all with that experience and the fact that I have to wait another 2 weeks to get another one sent is not ideal. Update 5/31/2022 - I do have to wait another 2 weeks for my credit card. And by the way the email they tell you to contact in their “candid” response to all these bad reviews…I emailed them and they haven’t replied. Just a way to show they have good customers service when it’s just for show.

  ---

  Response from the owner

  Juliann, We want to thank you for taking the time to give feedback about your recent experience. Our goal is to deliver a great experience and we missed the mark. Your satisfaction is important to us and we would appreciate the opportunity to learn more about your experience. Please email us at [email protected] and provide your full name and phone number. Thank you.

• l

  lasha holloway

  1.0

  I had went here to deposit a larger check than usual because I just received funds from my dead mother and she told me that there is no teller to give me my money and to just go to the atm machine. So me and my grandmother go to the atm machine deposit the check thinking everything would be okay, she told us that we would be able to take out a portion of the money wednesday and the rest would have to wait to process but they have closed my bank account until further notice. Which means I cant use the funds i had in there before hand which just throws off all my bills. Very upset. She did not mention my bank account getting shut down or anything. What is the reason of having a bank if there is never any available tellers? Parking is also terrible.

  ---

  Response from the owner

  Hi, Lasha. We are sorry to hear that you had a negative experience with our organization. We are thankful that you brought it to our attention. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email us at [email protected] and provide your full name and phone number. Thank you.

More reviews (21)