BECU Home Loan Center E Mission Ave A Valley, Washington

BECU Home Loan Center Reviews

2.2 stars based on 5 reviews

Featured Comments:

• K

  Karin Kasinger

  5.0

  I'm surprised the reviews are low. I've had nothing but great experiences with BECU. The folks at the main branch on Division have been so very helpful and know me by name! The loan officers I've worked with have been top notch too. A shout out to Chad Johns for always being available for my buyers!

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  Response from the owner

  Hi Karin, Thanks for the kind words! We are happy to read that Chad and our team has been able to provide exceptional service or you. We look forward to keeping up the great work! See you soon!

• D

  Dustin Knodel

  1.0

  Horrible bank can't setup loans right can't explain them properly... and they set the autopayment to accounts you don't have money in so it charges an overdraft fee....... also if you have an overdraft fee its like pulling teeth cause they want your money so bad.... this company needs to find out if they wanna pay to have people get friends to sign up or keep current customers. And u can't see ur account numbers you have to ask for an email.... I'm going to listen to the people who work there and switch to canopy bank lol

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  Response from the owner

  Hi Dustin, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, a good phone number, and a brief description of your situation. Thank you

• M

  Mridaho Krieg

  1.0

  Worst customer service ever. Wouldn't recommend. We financed a truck through BECU.. 29,000$.. paid off within 6 months and we've paid off all but 300$ of a 15,000$ loan in less than 5 months. Want to pay the remainder but they don't take cards either in store or over the phone. They want you to pull money from your other bank, deposit it into your becu checking account in order to pay off anything. Telling me they can only take payment off a card if my bill is past due is outrageous. In the process of trying to streamline service they've forgot how to actually take care of the customer. I will be closing my accounts.

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  Response from the owner

  Hello Mirdaho. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

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