Bellco Credit Union Factory Shops Blvd, Castle Rock, Colorado

Bellco Credit Union Reviews

2.8 stars based on 32 reviews

Featured Comments:

• J

  Jon Exidy Jamshid

  5.0

  Bellco rocks. Everyone there is very helpful and friendly.

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  Response from the owner

  We're so glad you experienced excellent customer service, Jon! We appreciate your positive feedback and we are grateful for your membership!

• C

  Craig Lambeseder

  1.0

  I recently received a threatening letter from Bellco claiming I need to provide something for an auto loan refinance that closed 3 months ago. All payments have been made and no one ever told me anything else was needed during my application or closing. Also, I'm refinancing a Bellco loan so the lien transfer should be all internal. When I tried to call to figure out what was needed I was met by rude employees who repeatedly put me on hold and transferred me for about 40 min. Finally, I spoke with a lady named Raven who told me there was nothing she could do for me but she would e-mail someone on my behalf. I asked for the contact information to submit a complaint which Raven said she would also send but she never actually did anything she said she would. There is no information available online and the letter does not detail what is needed but gives a very limited time-frame to provide it. This is one of the worst customer service experiences of my life.

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  Response from the owner

  Thank you for taking the time to write a review of your experience, Craig. We are sorry to hear this! We'd like to research this further for you. When you have a moment please send an email to [email protected] with your preferred phone number.

• R

  Ryan McMeekin

  1.0

  Horrible customer service, terrible phone prompts. Do yourself a favor and do not bank with this company. Very cold and extremely rude to customers. If you plan to reach them via phone, plan to be hung up on, over a total of 1 hr. Wait time, and extremely rude customer service when they do get around to answering the phone. Rude and cold staff, no communication when it comes to loans and horrific about miscommunication on loan status. Never ever do business with this bank. Nothing you are trying to buy is worth dealing with this "company" Online banking gets messed up all of the time, they make it ridiculously difficult to accept money. You will call and they will tell you to do it online. My account was locked out and they would not help, you payments will become late because of their unwillingness to accept payements to non members.

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  Response from the owner

  Thank you for taking the opportunity to write a review, Ryan. We are sorry to hear about any troubles! We value member feedback and welcome a conversation with you to understand more about where you feel we can improve. If you'd like to share, please email [email protected] with your feedback and please also include a contact phone number so that we may reach out to with assistance. Thank you!

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