Black Hills Federal Credit Union W 41st St, Sioux Falls, South Dakota

Black Hills Federal Credit Union Reviews

3.2 stars based on 8 reviews

Featured Comments:

• C

  Casey Hatch

  5.0

  I needed a unique loan for the purchase of my home and ERIC ANDERSON from BHFCU not only helped me but made it quick, easy and seamless. I truly appreciate his professionalism and attention to detail. I intend to be a customer for life! Thanks Eric!

• S

  Steve Sartin

  1.0

  The location on 41st kept me on hold for 20 minutes which took me close to closing... so of course my transaction was delayed until the next day. Things like this impact those of us that live paycheck to paycheck do better. I'll be taking my business elsewhere.

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  Response from the owner

  Hi Steve. Thanks for the feedback and sorry it felt like 20 minutes on hold! We didn't have any hold times quite that long in the day but we know that when you need help, several minutes can feel like an eternity. Certain transactions, specifically ACH and Mobile Deposit, have cutoff times to get them through in the same day, but just about everything done with a teller happens in your account in real-time. We do strive to provide the highest level of service to our members and we hope to have another opportunity to serve you again soon.

• J

  Jordan

  1.0

  Horrible customer service. Went through atm and it gave me a 100 bill (they charge a $2fee for any ATM transaction) Went inside to get change because no one takes a 100 bill. They said they don't give out change because of money laundering. This was the manager talking. Obviously the manager has no idea what money laundering is when it is an excat change transaction. The world will be a better place when financial institutions like this are out of business and the managers are fired.

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  Response from the owner

  Hi Jordan. We don't charge fees to members at our ATMs and they are programmed to give 20 dollar bills for a request of $100. Members can also do a transaction with a teller at our machines by touching the screen to get the bills you need. As far as the $2 fee, every ATM owner charges a fee for using their machines and providing money to non-member/customers. Our manager was correct in that we do have plenty of regulatory requirements that we need to follow that limits what we can do for non-members. Sorry it wasn't the experience you hoped for.

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