BMO Harris Bank E 9th St, Lockport, Illinois

BMO Harris Bank Reviews

2.8 stars based on 10 reviews

Featured Comments:

• K

  Katie Schuldt

  5.0

  The staff both inside and at the drive thru are always super friendly and helpful! I’ve never encountered any issues doing my banking at this location!

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  Response from the owner

  Thanks for letting us know that you had a great experience, Katie, and for being a part of the BMO community! Thank you, BMO Digital Care Team

• L

  Logan Eliott

  1.0

  Don't! Friendliness does not equate to competence. Had the worst experience with this entire subsidiary of BMO, it's nothing like the Canadian one. Customer service is terrible and will hang up if they don't know what to do. (COMPANY WIDE) There's no communication between online services and in person services. One person will tell you one thing and another will tell you something else. Worst bank in the world. I've dealt with banks from a multitude of different countries and states; I've never had this much of a headache before. Beware and do your research. They have horrible ratings all over the internet. I wish I would've looked more into the bank before being foolish enough to give them my time. I liked neighborhood banks but this turned me off entirely. Leave your money in the hands of professionals.

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  Response from the owner

  Hi, Logan! Thank you for taking the time to bring this to our attention. We apologize for this experience as this is not how we want our customers to feel about our services. Please email us at [email protected] with your full name and phone number, and we’ll arrange for you to be contacted to discuss the matter further. Thank you, BMO Digital Care Team

• L

  Lynn Bregar

  5.0

  I have been banking here since before BMO took over. The staff are welcoming and very helpful. It seems clear, though, they are as short staffed as everywhere else. Drive thru banking lines can get very long, particularly on weekends, when only one or two lanes are open. A car in front of me needed a slip, then had to fill out the slip, then fotgot their ID, then sat in their car a good several minutes before pulling away. I don't believe there was anything the tellers could do about this, but if there are no other lanes open, the wait times are going to skyrocket. Hard to provide exceptional service that way. Still, I appreciate having a large and sound banking system like BMO here in town.

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  Response from the owner

  Hi Lynn, we really appreciate you taking the time to leave your review and we are glad to hear that you had a great experience! We will share your feedback with our team. Thank you, BMO Digital Care Team

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