BMO Harris Bank E Central Rd, Des Plaines, Illinois

BMO Harris Bank Reviews

1.9 stars based on 8 reviews

Featured Comments:

• s

  seth Mohammed

  5.0

  Great location! I would definitely refer, new staff please meet Keith. 5 start service, I opened a new Account it was quick.

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  Response from the owner

  Thanks for letting us know that you had a great experience, Seth, and for being a part of the BMO community! Thank you, BMO Digital Care Team

• J

  Jennifer Magnone

  1.0

  They don't deserve any stars after what I endured yesterday at the Des Plaines branch. When I walked in, there weren't any customers inside. I approached the teller Joyce Shaoul and she immediately acted like she didn't want to help me. I just had two simple things that I wanted to take care of. She made me feel like I was asking for the world. She made me feel extremely uncomfortable. When I asked her a question, she was VERY condescending and unprofessional. She barely answered my question before forcefully telling me to go see a banker and they can show me. She could've shown me herself. She made me feel like she didn't want to have anything to do with me at all. She walked away before I even left the counter. I was in utter shock at the horrible customer service that I received. I hadn't had an experience like this at this location before. After this incident, I will NEVER step foot in this branch again!! Joyce Shaoul could definitely benefit from on going customer service training or find a different job. One where she isn't interacting with the public.

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  Response from the owner

  Hi Jennifer, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience at the Des Plaines branch! We will share your feedback with our Des Plaines team. If you have any additional feedback you can share to help us improve our customer experience at any of our branches, please email us at [email protected] and include your full name, phone number, name of the branch in question, and a brief description of your experience. We look forward to hearing from you! Thank you — BMO Digital Care Team

• R

  Robert Hanck

  5.0

  Never walked in but drive-thru was always well staffed and polite and prompt.

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  Response from the owner

  Thanks for letting us know that you had a great experience, Robert, and for being a part of the BMO community! Thank you, BMO Digital Care Team

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