BMO Harris Bank West Lane Rd, Machesney Park, Illinois

BMO Harris Bank Reviews

2.9 stars based on 8 reviews

Featured Comments:

• T

  Thomas Schuepbach

  5.0

  Work with Amy at the Machesney Park branch.., and she is always so helpful and nice 🙂

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  Response from the owner

  Hi Thomas, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience! We will share your feedback with our team and Amy. Thank you, BMO Digital Care Team

• C

  Connie Piske

  1.0

  If I could give zero reviews I would. The drive up is horrible! There are two people working and yet it takes over 10 min to deposit cash any day and time of the week

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  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Connie. We’re truly sorry to learn about your recent experience and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name, phone number, and a brief description of your experience, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. — BMO Digital Care Team

• H

  Heather R

  1.0

  Our local branch (W. Lane Rd.) has onsite capability of replacing debit cards. My husband has stopped in 4 times now to speak to a personal banker to get a new card as his was hacked and thus cancelled. A personal banker has NOT been on site during any of those visits (they either went home early, went home sick, were at lunch or, as in today’s experience, the bank decided not to open). On his last face-to-face visit with a teller he was told to make an appointment w/ a personal banker. They made him one for Monday morning at 9am. He brought up scheduling a later appt due to impending weather. That request was brushed off and he was assured that staff arrives at 8am and it wouldn’t be an issue. Guess what? 4th time around and the bank is closed during normal operating hours. He drove 18 miles out of his way from our office to theirs. (And yep...He made it into work AND made it on time to the bank appt.) He tried calling ahead of time to confirm and had to leave a message. Unable to reach anyone, he showed up assuming the appt was still on. There is no excuse in today’s technology filled world that someone can’t call to say there’s snow on the ground and thus we’ve decided to keep the bank closed. Do you know who wasn’t closed? Blackhawk Bank which is located down the street. They were open with a parking lot full of cars. We do our business banking there. I think it’s time we switched our personal as well. Out of curiosity...we have tried 4 times in 2 weeks to meet with a personal banker. How can a location call themselves full service when clearly they are not? On a side note, my debit card was also previously hacked. My experience was quick and pleasant in replacing it. I figured the first two failed attempts for my husband meeting a personal banker were mishaps, but it has now turned into a joke. A frustrating and time consuming joke.

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  Response from the owner

  Thanks for reaching out to us, Heather. We're very sorry to learn of your husband's recent experiences. We also apologize that we have not been able to meet your expectations in this instance. We will forward this feedback to the branch for their review. If you wish to be contacted to discuss further, please send us an email to: [email protected] and we’ll arrange for you to be contacted. Thank you again for bringing this to our attention, as your feedback is important to us. Sincerely, BMO

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