Bragg Mutual Federal Credit Union Village Dr, Fayetteville, North Carolina

Bragg Mutual Federal Credit Union Reviews

3.7 stars based on 53 reviews

Featured Comments:

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  Franco Webb

  5.0

  Very easy to work with. I love this local credit union. Everyone is always so nice and personable. Brianna handled my needs with ease and care. I would highly recommend moving away from the big banks and get a much better experience with Bragg Mutual.

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  Response from the owner

  Thank you very much, Mr. Webb. Small credit unions are like many small businesses in America, we are willing to work harder to meet your needs. Thanks for being a member.

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  Lartarsha Cooks

  1.0

  I would recommend a 0 star, do not do any service with them! I repeat do not bank with them! I have been trying to contact them for the longest regarding my account and access to my funds. No matter how many times you call they do not answer.

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  Response from the owner

  We are sorry to hear that. Unfortunately we, like many businesses, suffer from being short staffed, however we are attempting to remedy that by hiring more people. Finding qualified employees is a challenge. However, our call volumes have greatly increased during the past 3 weeks. An alternative way to reach us is by emailing us at [email protected]. We hope to have the call center set up and running very soon.

• R

  Ricky Raccoon

  1.0

  The postal credit union I've used for over 30 years is shutting down (after a merger with Piedmont Advantage 2 years ago) and they recommended all of their members open an account at Bragg Mutual. All leftover accounts would be merged over to Bragg Mutual if still open by May or June, the actual transfer date is still to be determined. Because I have 2 different federal deposits monthly, I determined my best way forward was to go ahead and proactively open an account at Bragg Mutual, so I could be sure to have the proper routing and account numbers attached to my deposits to avoid any possible snafus, as it takes a month or two before the changes would go into effect. Then, once I was sure my deposits were properly rerouted, I would close my postal credit union account before the actual merge date. Easy peasy, right? Evidently not. First, I tried to open a new account at Bragg Mutual online. I submitted the proper documentation but for some reason it couldn't be verified and they directed me to go to the nearest branch and do so in person. So I did. But even though I had filled out all of the documentation online, and even though I explained this to the gentleman seated before me, I was forced to do it all over again, as if the online application process meant nothing. I also explained to him why I was wanting to open an account there and explained the fact that my long time credit union was shuttering its doors. He stated that they had just became aware of the situation in an email from corporate. After I filled out the application and provided my credentials, he stated they could not open an account for me at this time until he got the go ahead from someone above him (who happened to be in a meeting and unavailable.) He apologized and was thoroughly professional at all times, but this was insulting to me as I could have just walked in off the street, not mentioned anything about my credit union closing and easily opened an account, but because I had informed him my credit union would be closing in a few months, I was penalized by not being allowed to open an account. It was a totally wasted trip, wasted time and a definite negative experience. This was unacceptable to me and I will take my business to someone who actually wants it. ------------------------------------------------------------------------------------------------------------- ***In response to the response from Bragg Mutual... The name is Ricky, not Rickey. Nice sleight there. Upon rereading the email, you are correct in that Piedmont Advantage did not tell it's members to come over and open up an account with Bragg Mutual. It simply stated the accounts would be transferred in late May-early June. I stand corrected in that regard.. What is confusing to me is why I can't open up an account with Bragg Mutual? Do I somehow not qualify? I met all of the qualifications listed to open up an account. Is there something in your bylaws that states I can't have accounts at both credit unions? Surely, I won't be the last person who is a current customer of the old FPCU to come over to try and open up an account so that any possible mix-ups in federal deposits, (specifically, account and routing numbers) would be nipped in the bud before they could happen. You further stated, "...we agreed not to move any membership until the acquisition date, therefore we cannot open a membership until that future date..." but I didn't ask to move my membership. I asked to open an account with the short range goal of properly rerouting thousands of dollars of monthly federal deposits into a Bragg Mutual account. Once that goal was achieved, I would have then looked at closing my old account, but this process alone would take 1-2 months, barely within the time frame I was given for the transfer of my account to Bragg Mutual. After all, when federal deposits with one specific routing and account number are being rerouted to another, what could possibly go wrong?

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  Response from the owner

  Ricky, sorry about misspelling your name, it was not intended as a slight. The purchase of the PACU Memberships happened on July 1st, you should not have a problem opening an account now. The Fayetteville Postal Credit Union you were a member of for 30 years, closed and sold themselves to Piedmont Advantage CU 3 years ago. Unfortunately, Piedmont Advantage decided to cease doing business in Eastern North Carolina, and sold the memberships (again) to other credit unions including Bragg Mutual. We understand many FPCU members are not happy about having thier Credit Union sell thier memberships twice in three years. If we did not buy your membership, you might had to do your banking in Winston Salem as the next closest PACU office. But, we were happy to get your business. One of the tough parts about these types of transactions includes there were also legal contracts between the two credit unions to prevent a change in the contract value of the purchases, which included opening a new memberships. This actually had mixed results as our employees may not always had asked if the new member was also a PACU member. However, that provision only lasted for a few months until we asked PACU to alter the agreement, once the Fayetteville branch office was permanently closed prior to the purchase date. If you want to stop in and see me to discuss, happy to meet you, just knock on my door. Steve Foley - President

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