Brown Chevrolet Buick Sales & Finance US Wamego, Kansas

Brown Chevrolet Buick Sales & Finance Reviews

4.0 stars based on 16 reviews

Featured Comments:

• D

  Donald Cook

  4.0

  Wamego lot : salesman was super nice and answered all my questions

• R

  Randy Hill

  1.0

  Dropped my 2015 6.2 Silverado off for an engine replacement. They got it done very quick, thats probably the only good thing i have to say. When i dropped it off there was no check engine light on.. i drove 45 minutes home and it comes on. Throwing a code for running rich. When i asked what we could figure out about this i was told word for word by Dawson "well it didnt have a check engine light on when you picked it up". I did no more than drive it home, leads me to believe they either didnt drive it to make sure everything was in order or they just cleared the code before i showed up. After paying $9,031 for a full engine replacement and a fuel injector replacement not only is a check engine light pretty unacceptable but the service and blatant disrespect is very unacceptable. I would probably let my chocolate lab fix my truck before i come here again.

• S

  S Heersink

  1.0

  best sales experience of my life, unfortunately their service manager and staff are insulting. I live some distance away and was noticing a bad vibration on my under warranty truck. My local mechanic said that inner tie rod end and idler arm were loose. So went to brown since this vehicle was still under warranty. I was informed that the wheels were not balanced when i asked weren't there wheel weights on the truck the younger service person looked to the manager and neither had an answer or information. I not sure why they didn't know, but all they would say was it was the brand new tires i had put on. This didn't make any sense, I actually witness these new tires being mounted and balanced on my new truck. I went to a dealership much further away and after they looked at the truck they explained and show me how the tires were improperly balanced. I then had them balance the tires properly and asked for an alignment. I then showed them the video from my mechanic showing the inner tie rod and the idler arm was loose and that once the truck is up on an alignment rack and the weight of the tires are release, moving a vehicle tire should not result in up & down movement of the tie rod end or the idler arm The other dealership did the warrenty work and have won a new service customer.

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  Response from the owner

  Thank you for letting us know about your sales and service experience. Upon review of your statement about the service department, we have pulled the repair order and discussed this with both the service advisor and manager. We have confirmed the original complaint was that there was a vibration and you stated that the inner tie rod end and idler arm was causing this per your local mechanic. After our certified GM technician inspected the vehicle for vibration and loose steering components they came to the conclusion that the components where not loose but the wheel/tire assemblies needed to be washed and balanced. After explaining that the wheels had dirt in them and needed to be washed out and balanced you refused to allow us to complete this work and did not believe that this could cause the vibration because another shop had just put the tires on and had balanced at another shop. As for the vehicle alignment it was not checked because the components were not loose and the alignment/steering components would not cause the vibration which was your original complaint. We are a GM dealer and the vehicle is still covered by the bumper to bumper warranty. If the component was loose or faulty we would have replaced/repaired this component as a warranty claim. However, when this vehicle was inspected by our GM technician, there were no signs the components needed to be replaced/repaired. GM can request parts claimed under warranty repair orders to be returned for inspection and if we replaced parts that were not bad, then the warranty claim would be charged back to the dealership. We do not and will not make faulty warranty claims.

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