Busey Bank W Vandalia St, Edwardsville, Illinois

Busey Bank Reviews

2.2 stars based on 5 reviews

Featured Comments:

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  George Turner

  5.0

  Although I miss my childhood Bank of Edwardsville, I have had several good contacts with Ryan in customer service. I think they went thru some turbulence during the takeover, but I think they got it squared away. Put it this way ... WAY better than Bank of America. It still has a "small bank" feel and it is easy to talk to a real person.

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  Response from the owner

  George...thank you for your kind comment! We strive towards giving excellent customer service.

• T

  Thomas Joneski

  1.0

  Finally closed all my accounts. Been meaning to switch to a local bank ever since Busey took over Bank of Edwardsville. Since the take over, it has never been the same even to this day. Customer service is lacking, fees are outrageous and there is no incentive for staying with a bank that has no focus on the local community like the Bank of Edwardsville had.

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  Response from the owner

  Hi Thomas. I apologize for any negative experiences that you've had with our bank - this is certainly not the service that we strive to provide our customers.

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  David S

  1.0

  TheBank of Edwardsville was fantastic in all regards. Busey has been nothing but terrible, the worst of which is their customer service. Previously if I needed help I could call the bank and someone would be available to assist me. Now the wait times are +20 min every time I call, it's very disheartening. Busey makes you feel like a number, there is no sense of personal service. They are only interested in the absolute bare minimum service they can provide and I feel no loyalty to them whatsoever. Recently I had to call them 3 times to get my address changed and even after that they still mailed my debit card to an address I haven't lived at at 5 years. TWICE! This is not a friendly local bank. If you are going to use a soulless megabank there are better ones than Busey

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