Busey Bank Olive Blvd, Creve Coeur, Missouri

Busey Bank Reviews

3.0 stars based on 5 reviews

Featured Comments:

• C

  Christine Seeger

  5.0

  It’s the staff at this location that make it an enjoyable and personal experience. Thank you!

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  Response from the owner

  Thank you for your feedback, Christine. We're so happy to hear you had a positive experience at our branch!

• J

  John Jia

  1.0

  Good bank. But not good as this location.

• J

  John Mattingly

  1.0

  Follow up Post #2: Continuing issues with Busey......they have merged Bank of Edwardsville information now and changed there mobile platform. However, now on the mobile app, I can't deposit into all of my accounts as Busey merged different accounts into one main account. Now, even though the lack of functionality is their doing, Busey wants me to sign documents to be able to use my accounts. I never had issues with Bank of Ed even close to the number of screw ups at Busey. Follow up Post: Continuing issues with the Bank of Edwardsville sale to Busey. Because of the lack of planning on Busey's part, during transfer of assets from Bank of Ed to Busey, the computer system for Busey failed. The customers were unable to see their account balances or move money between or to/from accounts. I have been dealing with overdraft fees for nearly a month. This has required multiple phone calls to the "help" line and a trip in to a branch office. The "help" line also failed due to the amount of complaints/problems during the transfer. You would sit on hold, the automatic voice would state that you were the 7th caller in line, then the 6th caller, etc. However, you would then get put back to there were greater than 10 callers in front of you. If Busey is so poor with planning etc., why do we trust them with our hard earned savings. Trust me, I am not the guy that bashes on reviews, put this bank sale has been a cluster. First Post: Busey, nearly complete in buying the Bank of Edwardsville, has the Bank of Edwardsville customers personal information. The Busey logo is at the top of the Bank of Edwardsville site. However, the Busey bank will not provide services for the B of Ed customers. We went in for a signature guarantee, however, although they have our personal information, they would not provide that service. Not a good way to "greet" a new customer that is a long time client of the bank that Busey is purchasing.

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