Cadillac of Laguna Niguel Camino Capistrano Laguna Niguel, California

Cadillac of Laguna Niguel Reviews

3.9 stars based on 111 reviews

Featured Comments:

• W

  Westcoast K9

  5.0

  Everything was a pleasant experience. Don with internet sales was friendly and helpful in getting a deal done. John the sales manager was gracious. Austin was friendly and answered all our questions in finalizing our purchase. Steve in finance was incredibly informative. I would recommend them all! Glad to join the Cadillac family!

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  Response from the owner

  Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our good service. Thank you again for your feedback, and we look forward to seeing you again!

• K

  Kate Garcia

  3.0

  We stopped in to test drive an Escalade. Unfortunately, we seemed to have been judged that we could not afford it. Taking it for a test drive, we were told we could only drive it a short distance down the side road with a speed limit of 35 mph. The excuse was they didn’t want to put a lot of miles on their new cars. It was pretty offensive- I am not going to spend 117k on a car that I have not taken an appropriate in. The next day we purchased a sport platinum esv from a dealer that treated us respectfully. I’d ask the manager to stop the practice of judging how much money they think a client has and being so obvious in his stereotyping.

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  Response from the owner

  We are sorry you had a bad experience here. We apologize that you felt judged but we can assure you that is not the case. Since they are such a limited amount of Escalades, we have to be careful about how long the test drives are because if someone is going to spend such a large amount of money on a brand new car, they want very few miles on it.

• J

  Justin Bumgardner

  5.0

  Austin Allen was absolutely amazing! He took extra time to show us every feature and welcomed any question. We did not feel pressured in any way and he did everything to get us the best deal possible. Exceptional service and will definitely be going back!

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  Response from the owner

  Special We are pleased you were satisfied with Austin’s quality of service! Thank you for your feedback and your business! Next time you have any questions or need anything, just reach out to Austin, and he will be sure to take great care of your again! We look forward to helping you again! Have a great week!

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