Cambridge Savings Bank Beacon St, Newton Centre, Massachusetts

Cambridge Savings Bank Reviews

4.0 stars based on 4 reviews

Featured Comments:

• T

  TheCuber23 ‬‬‬‬

  5.0

  Very well run bank! With 24 hr ATM!

• G

  G Chen

  1.0

  In the mist of COVID-19 (April 2020), I took almost $40k to deposit to Newton center branch. The branch manager took my cashier's check and went back to inside the bank while I was lock out at the small ATM vestibule. People were coming in/out to use ATM, I was risking my life standing in a small vestibule for almost 30 min. I was wondering why it took so long to deposit one check. The branch manager was reading newspaper and chatting on the phone as I stood out at the vestibule. I finally couldn't stand it and knocked on the door. The manager slowly walked back to the door, she was wonder why i was still there. I told her i gave her a check that is almost $40k and I never receive any deposit receipt to proof the deposit. WHAT WAS IN HER RIGHT MIND that I would dropped off almost $40K and leave without receipt. It took her another 5 minutes before I finally got my receipt. She didn't even apologize and I frustratingly left. I no longer want to deal w/ irresponsible bank like this. Since then I have withdrawn all money from there. There are plenty of banks in Newton center, all of them treated me as a valuable customer. Obviously i didn't get that kind of service at Cambridge Savings Bank at Newton center.

• P

  Pennathur Ganapathy

  5.0

  Even though I am a customer from the past, your service person was so helpful solving my problem. Kudos to her and you all! Bob G

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  Response from the owner

  Dear Bob G, Thanks so much for your positive feedback about our customer service support! At CSB, our commitment to our customers is paramount. Our goal is to provide exceptional customer service on a consistent basis. If you're ever in need of a local bank, we hope you'll consider returning to the Cambridge Savings Bank community.

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