Cambridge Savings Bank Main St, Melrose, Massachusetts

Cambridge Savings Bank Reviews

3.4 stars based on 6 reviews

Featured Comments:

• A

  Annette Edwards

  5.0

  Your not just a number at Melrose Bank Great Customer service.

• G

  Gail Taibbi

  1.0

  I have been a 20 year customer of Melrose Cooperative Bank and been very happy with their service. Since being taken over by Cambridge Savings Bank their customer service has become terrible. After 20 years I am now looking for a new bank! I don’t know who the bald guy is,, but he acts like customers are an inconvenience.

• J

  Jonathan Ward

  1.0

  Worst service since Cambridge Savings took over. Barely any bank hours, went back to no walk ins. No extended hours....I mean who can come to the bank 9am to 4pm? Saturday hours but the drive through is not manned by a dedicated person so u have to wait for the INSIDE bank line to clear before they help u. Simply cashing a check during the week in drive thru with NO line can take 20 plus minutes. The drive through ATM is in the SAME flow as the drive through!! No quick ATM visits unless u park and squeeze between cars in line for the window!!! Hate banking here. Customer service is a joke...looks like they are trying to save money and blame COVID for doing so. Good luck getting an inside banking appy on a Saturday. Horrible. Do u like waiting 2 hrs on a Saturday to do banking and when u complain they send u to online banking? They even told me to come mid morning for shorter lines. Thanks

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  Response from the owner

  Hi Jonathan, We’re sorry to hear about your experience and want to make it right. We recently made the decision to revert to appointment-only branch hours to ensure the health and safety of our customers and employees. We appreciate your patience during this time and apologize for any delays. As we reach the end of this pandemic, we intend to return to expanded hours of operation, including later and Saturday hours. The drive-up layout remains as it was when we acquired Melrose bank. We acknowledge that the current layout is not ideal and are working on plans to separate the drive-up functionality from the ATM line. We will notify customers as soon as we have a firm timeline for the changes. To minimize wait times, we recommend calling the branch in advance at 781.665.2501 for an appointment.

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