Webster First Federal Credit Union Main St, Saugus, Massachusetts

Webster First Federal Credit Union Reviews

3.2 stars based on 10 reviews

Featured Comments:

• I

  Ian Cannon

  5.0

  I’ve been with Webster First Federal Credit Union since May 2021, when Pride Hyundai’s Finance Office arranged my car loan with them. I recently financed another vehicle and opened a checking account. I love credit unions because they are member-owned and not-for-profit. They have the best, lowest rates. They treat me like a human instead of someone from whom to make money. I’ve been with credit unions for over 40 years using services including; line of credit, mortgages, car loans, checking and savings accounts. Webster has “shared branches” which allows me to deposit and transfer funds with my long-time California-based credit Union. Also CUs in this network have use of ATMs in 7-11 stores with no fees!

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  Response from the owner

  Thanks for your 5 star review and your membership, Ian!

• M

  Mladen Milosevic

  1.0

  Had a horrible experience today. They basically kicked me out and treated me as a criminal. But let me start from the beginning. We are traveling overseas and needed to withdraw money; unfortunately my credit union doesn't have a branch in MA, so I went to Webster as a co-op. If you ever withdraw from co-op, you probably know most credit unions have a daily limit for people from co-op credit unions. For that reason Webster was the third CU I was going today. While the first two credit unions just verified my info, balance, and gave me funds, Webster was quite different. They basically kicked me out because I was going to other co-ops before!? Both the teller and supervisor "were not comfortable dealing with me". I was trying to explain, but they wouldn't listen and told me they cannot assist me, basically asking me to leave. I asked them to call my credit union since my credit union suggested that I go to multiple coops as a workaround for the limits, but people from Webster just refused and kicked me out.

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  Response from the owner

  Mladen, we're sorry to hear about your frustration. We'll pass along your comments to our management team for review.

• A

  Alex Brito (Lex)

  2.0

  This place can easily be a great branch but the personnel are questionable . I always have problems making transactions with DCU , whether it’s getting balance , ID for a deposit , or just overall friendliness and ease for me the user . Now with Covid they are requiring you to wear a mask regardless of vaccination status . Yet every time I walk in the branch manager Bruce Torrey is on his computer doing nothing , and never has had a mask on ! The double standard here is out the window . There have been times where I just drove 30 minutes to the nearest DCU instead of going five minutes down the road to make a deposit .

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  Response from the owner

  Alex, we're sorry to hear your experience hasn't matched the award-winning service we pride ourselves on. We'll be forwarding your feedback to our management team for review.

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