Canopy Credit Union W Mallon Ave, Spokane, Washington

Canopy Credit Union Reviews

4.0 stars based on 89 reviews

Featured Comments:

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  Eric Johnson

  5.0

  I've honestly never had a better experience probably with any type of business as I did with Canopy credit union. I applied for a personal loan, I received an email from a loan officer or worker, Kate Taylor, and I received the quickest, most professional, nicest sincere person I've ever dealt with. Because of her, I'm switching from my current bank to Canopy. I look forward to many years of great service and hopefully Kate never leaves. Thank you! ,, ~Eric Johnson~

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  Response from the owner

  Eric, thanks so much for sharing about your experience with Canopy! Kate is an incredible member of our team who lives out our mission of service to our members and community every single day. We are lucky to have her, and we're honored that you're choosing to do more of your banking with us. We look forward to serving you more in the future! Welcome to the Canopy family!

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  Ryan Merriott

  2.0

  What was once a trustworthy institution, has become a nightmare over the last 3-6 months. Customer service from this credit union has really suffered. While there interest rates on small loans like auto are great, they don't do any mortgage lending in house (3rd party), they have no business lending and they dont work with 1099's or self employed individuals. I've been a member for multiple years and now I will be moving to someone else for banking and borrowing. If they don't find a way to be more competitive I can't see Canopy surviving much longer P.s. To address the reply I just recieved; This has not been the case then entire time I have been attempting to conduct business with Canopy. Your bankers have explicitly stated that self employed and 1099 people don't have access to lending services. This has been said by over 7 different employees of the course of 4 months. You employees also have started that Canopy DOES in fact partner to a 3rd party for mortgages. So if this is not the case, your employees need improved training.

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  Response from the owner

  Hi Ryan, thank you so much for taking the time to share your feedback. We're looking internally to identify who you've been working with and understand why you've perceived the service experience has declined as that's certainly not the experience we want our members to have! I do want to mention that we do quite a bit of mortgage lending including 30 year mortgages in house. We also serve many members who are self-employed and/or own small businesses. We apologize for the misunderstanding on those items! Thank you for being a long-time member.

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  Lydia Dunn

  1.0

  Will NOT go here again. Do not recommend. I had an account here for 20 years. I put tons of money in to savings for my honeymoon. I moved one time. It was a couple months before I went in after I moved. I went to pull my money out for my honeymoon. NOTHING! I spoke to someone on why/how my money is gone. She told me I moved and they had to pay for all the postage tying to “get ahold” of me and they got numerous statements back. I said postage doesn’t cost over $500!! They never called. Never emailed. She said “I’m sorry there is nothing I can do”. I asked to see the statement I signed in agreement to take my money if I don’t respond. She said I do not have that available. I asked her to get me a copy of the policy. She left the booth and came back a short time later and said we can call you when it’s available. They had nothing written up. They send one statement a month! Only a few months went by after I moved. They also took my nephews saving and my sisters saving due to “inactivity”. Its a SAVINGS account! The only policy they had was you have to have at least $5 to keep the account open. They also did this to my mom when she moved out of town but kept an account here for family funds. My mom used the credit union for over 30 years. Do not go here!

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